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IBIYAYA > FAQ
FAQ


ibiyaya
I am an end customer who wish to purchase your product.
ibiyaya

Please refer to the below answers to all the questions you may ask before purchasing, thank you.

ibiyaya
Why aren't the prices shown? and what currency of money do you use
ibiyaya
We are the head office of IBIYAYA in Taiwan . If there is our distributors near by you, we will refer your requests to our distributors to serve you in a better way. If there is no distributor near by you, please email us your request and we will send you back your final invoice with our quotation via e-mail.Our currency is based on USD.
ibiyaya
I am a consumer and interested in purchasing your products. How do I go for ordering?
ibiyaya
Please email your request by pet@ibiyaya.com , indicating the item name, product code, color, size and quantity you wish to order. We will email you our final invoice with our quotation.
ibiyaya
Do you also deliver to overseas? If so, is there any delivery charges?
ibiyaya
If there is our distributor near by you, we will refer your requests to our distributor to serve you in a better way. We deliver all around the world by express and there is a delivery charge. The delivery fee will be included on your final invoice.
ibiyaya
I am a wholesaler, retailer, or distributor and interested in becoming your partner. How do I become your business partner?
ibiyaya
If you are interested in becoming our business partner, please join us by becoming IBIYAYA’s business member or email us via pet@ibiyaya.com, and our Sales & Marketing Dept. will contact you within 24-48 working hrs on working days.
ibiyaya
What is the term of payment?
ibiyaya
We accept Credit Card (Visa, Mastercard, American Express) via Paypal ( www.paypal.com ), and our account name is pet@ibiyaya.com.
ibiyaya
How long does it take for the products to be delivered to me?
ibiyaya
The products will be delivered to you within 3 working days after we confirm receipt of your payment.

Shipping times estimate

Region

Destination

Delivery times
(calculated from the date of delivery)

Hong Kong

1-2

Macao

1-2

Asia & Oceania

Australia

3-4

Guam

4-5

India

4-5

Indonesia

3-4

Japan

2-3

Korea (Rep.)

2-3

Malaysia

2-3

New Zealand

3-4

Singapore

2-3

United Arab Emirates

3-4

Europe & North America

Austria

4-5

Belgium

4-5

Denmark

4-5

France

4-5

Germany

4-5

Great Britain

4-5

Italy

6-7

Spain

3-5

Switzerland

4-5

Canada

4-5

USA

4-5

South America

Brazil

4-5

Chile

4-6

Africa

South Africa

4-5


If you do not see your country listed above, please email our Customer Service (pet@ibiyaya.com) to find out.


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